Living large: Abdel-Moneim said that Pala's hotel rooms - at 560 square feet - are larger than the industry standard. Pala Casino Spa & Resort is undergoing a floor-by-floor remodeling of its hotel rooms, giving them a more contemporary look, luxurious feel and the latest in high-tech amenities. If you can get people to anticipate others' needs and try to facilitate them, (you'll) achieve the best results possible.' 'You need people who are kind and genuine and proactive. Truly elevated service requires an adroit touch. Travel essentials: Hotel guests shouldn't just expect efficient and friendly service, he said those are the minimum standards of hospitality. His studies included finance, operations, sales and marketing. to earn his business degree at the University of Houston. (The historic site was owned for a time by American publishing tycoon William Randolph Hearst, who renovated it so lavishly, it was reportedly described by Irish playwright George Bernard Shaw as 'what God would have built if he had had the money.') Having studied at United World College, Abdel-Moneim came to the U.S. At 16, he moved to Germany to learn the language and then got a taste of superior lodging during his time living at the medieval St. Worldly start: Abdel-Moneim spent his early years in London before moving to east Africa with his family (his father was from Sudan).
